Hope you are doing well today.
I would like to introduce myself as Swetha, Sr. HR Executive with Charter Global, Inc .
We have an opening for the position of NOC Engineer. Kindly go through the Job Details & If you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in detail. Call me if you have any questions @ 040-66465977 .
Location: Charter Global Inc.
3-6-770/2, Himayatnagar, Hyderabad, India - 500029 (NearBy Narayanguda Flyover)
Backup (Commvault Software):
- Monitoring the backup jobs
- Monitoring the catelog database backup
- Retriggering the backup
- Monitoring the aging job status
- Creating the ticket to L2 team incase of any backup failure
- Daily, weekly and monthly reporting
Event Management (Solar winds network monitoring tool):
- Monitor Network devices availability, performance.
- Monitoring the memory utilization of the Network devices.
- Monitor Interface avaialability of critical Devices
- Monitor Logs
- Monitoring thresholds such as CPU Utilization, Bandwidth utilization etc.
NOC - Roles and responsibilities:
- 24X7 Proactive Monitoring of Servers & Services
- Monitoring and Acknowledgment of Alerts
- Immediate response for Severity issues / alerts
- Notifying L2 / Application team on time
- Regular follow-up and coordination with L2
- On time Notification of Potential severity 1 issues
- Bridge Calls Handling
- Follow-up of old Alerts with support teams until issue closure
- Emails Handling
- Call handling(In Bound/Outbound)
- Sev1 escalation process
- Monthly/Weekly/Daily Report -Availability, Utilization
- Incident Creation and Assigning to relavant support group
- Forward Schedule Change FSC process notification
- Call out sheet for Impact & priority validation
- Revamp of threshold configuration
- Event Correlation for dependency alerts
Swetha Reddy | Senior Executive- Human Resources
Charter Global Technologies |https://www.charterglobal.com
Office: 888-326-9933 Ext: 314
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Desired Candidate Profile
Charter Global Technologies Pvt Ltd.
Charter Global Inc. is a global Information Technology and Solutions provider with more than 12 years of proven track record in gaining customer confidence. Head quartered at Atlanta, Georgia and has other offices in US. Offshore operations placed in Hyderabad, India. We have software development & Staffing divisions.
Recruiter Name:Swetha Reddy
Contact Company:Charter Global Technologies Pvt Ltd.